How City of Palo Alto Utilities Transformed Their Rebate Program in Under 12 Weeks
By Rock Rabbit
City of Palo Alto Utilities wanted to make efficient upgrades more affordable for its customers without adding operational burden to a lean team.
The challenge
Like many utilities, Palo Alto's rebate program involved manual steps, limited visibility, and upfront costs that gave customers pause.
The approach
Working with Rock Rabbit, the team launched a customer-facing Rebate Hub that lets contractors offer instant rebates, lowering the upfront cost of projects at the point of sale.
The result
The Rebate Hub went live in under 12 weeks, and the team gained real-time visibility into rebate analytics for the first time.
"Rock Rabbit has completely transformed our rebate program. It took under 12 weeks to launch our Rebate Hub, and our team now also have visibility into rebate analytics we never had before."
Christine Tam, Sr. Resource Planner & Utility Marketing Services Manager, City of Palo Alto Utilities
